Terms of Use
Last updated May 26, 2026
Agreement to our legal terms
We are Safoan Miah, trading as Vernoli Academy ("Company," "we," "us," "our").
We operate the website http://www.vernoli.com, as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").
Vernoli Academy provides one-to-one online mentorship in data science and machine learning for students (typically aged 10–18) in the UK. Sessions are delivered remotely by mentors with professional and academic experience in the field, and may include project work, portfolio development, and guidance on university applications and career preparation. Services are purchased by a parent or legal guardian on behalf of the student.
You can contact us by email at hello@vernoli.com.
These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Safoan Miah trading as Vernoli Academy, concerning your access to and use of the Services. Where the student is under 18, these Legal Terms are entered into by the parent or legal guardian on the student's behalf. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of these Legal Terms, and where changes are material we will notify users by email. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.
Nothing in these Legal Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded or limited under English law, including statutory rights granted to consumers under the Consumer Rights Act 2015.
We recommend that you print a copy of these Legal Terms for your records.
Table of contents
- Our Services
- Intellectual Property Rights
- User Representations
- User Registration
- Purchases and Payment
- Subscriptions
- Cancellation
- Prohibited Activities
- User Generated Contributions
- Contribution Licence
- Services Management
- Privacy Policy
- Copyright Infringements
- Term and Termination
- Modifications and Interruptions
- Governing Law
- Dispute Resolution
- Corrections
- Disclaimer
- Limitations of Liability
- Indemnification
- User Data
- Electronic Communications, Transactions, and Signatures
- Additional Provisions Specific to Vernoli Academy
- Miscellaneous
- Contact Us
1. Our Services
The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
The Services are designed primarily for users in the United Kingdom and are subject to the laws of England and Wales.
2. Intellectual Property Rights
Our intellectual property
We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").
Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties around the world.
The Content and Marks are provided in or through the Services "AS IS" for your personal, non-commercial use only.
Your use of our Services
Subject to your compliance with these Legal Terms, including the "Prohibited Activities" section below, we grant you a non-exclusive, non-transferable, revocable licence to:
- access the Services; and
- download or print a copy of any portion of the Content to which you have properly gained access,
solely for your personal, non-commercial use.
Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: hello@vernoli.com.
We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.
Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.
Your submissions and contributions
By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.
In contrast, student work product — including code, projects, written work, datasets, and portfolio pieces created by a student during or in connection with mentoring sessions ("Student Work") — remains the property of the student. We claim no ownership over Student Work. By using the Services, you grant us a limited, non-exclusive, royalty-free licence to access, review, store, and discuss the Student Work solely for the purpose of providing the mentoring service. With separate written consent from the parent or legal guardian, we may also use Student Work in anonymised form for marketing or educational examples.
3. User Representations
By using the Services, you represent and warrant that:
- where you are the parent or legal guardian of a student under 18, you have the legal authority to enter into these Legal Terms on the student's behalf;
- you agree to comply with these Legal Terms;
- you will not access the Services through automated or non-human means, whether through a bot, script or otherwise;
- you will not use the Services for any illegal or unauthorised purpose;
- your use of the Services will not violate any applicable law or regulation; and
- any information you provide is true, complete, and accurate.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).
4. User Registration
You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
5. Purchases and Payment
We accept the following forms of payment:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
All payments are processed in Pounds Sterling (GBP) by our payment processor Stripe. We do not store payment card details ourselves.
You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.
We may change prices at any time. All payments shall be in Pounds Sterling.
You agree to pay all charges at the prices then in effect for your purchases, and you authorise us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
We reserve the right to refuse any order placed through the Services.
6. Subscriptions
Billing and renewal
Your subscription will continue and automatically renew on a monthly basis unless cancelled. By subscribing, you authorise us to charge your payment method on a recurring monthly basis for the subscription fee in effect at the time of each renewal. Billing occurs on the same date each month as the date your initial subscription was activated.
Free trial
We do not currently offer a free trial. Where this changes, the terms of any free trial will be communicated separately at the point of signup.
Cancellation
You can cancel your subscription at any time by contacting us at hello@vernoli.com or billing@vernoli.com. Your cancellation will take effect at the end of the current paid billing period. You will continue to have access to scheduled sessions through to the end of that period. No refunds will be issued for the unused portion of a paid billing period unless required by law.
Cooling-off period
Where you contract with us as a consumer at a distance, you have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within 14 days of entering into the contract without giving any reason. If sessions have already been delivered within this 14-day period, we may deduct a reasonable proportion of the price corresponding to the services already provided.
Pausing a subscription
Monthly mentorship can be paused once per academic year for up to one month, for legitimate reasons such as exam season, family commitments, or holiday periods. Requests to pause require at least 14 days' notice before the next billing date. The subscription resumes automatically at the end of the pause period, and the assigned mentor slot is held where reasonably possible but is not guaranteed for indefinite pauses.
Fee changes
We may, from time to time, make changes to the subscription fee. Any fee changes will become effective at the end of the then-current billing cycle. We will provide you with reasonable prior notice of any change in subscription fees, by email, to give you an opportunity to cancel your subscription before such change becomes effective. Your continued use of the Services after the fee change comes into effect constitutes your agreement to pay the modified subscription fee.
7. Cancellation
You can cancel your subscription at any time by contacting us at hello@vernoli.com or billing@vernoli.com. Your cancellation will take effect at the end of the current paid billing period.
If you are unsatisfied with our Services, please email us at hello@vernoli.com.
8. Prohibited Activities
You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.
As a user of the Services, you agree not to:
- Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
- Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
- Circumvent, disable, or otherwise interfere with security-related features of the Services.
- Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
- Use any information obtained from the Services in order to harass, abuse, or harm another person.
- Make improper use of our support services or submit false reports of abuse or misconduct.
- Use the Services in a manner inconsistent with any applicable laws or regulations.
- Engage in unauthorised framing of or linking to the Services.
- Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material that interferes with any party's uninterrupted use and enjoyment of the Services.
- Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
- Delete the copyright or other proprietary rights notice from any Content.
- Attempt to impersonate another user or person or use the username of another user.
- Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
- Harass, annoy, intimidate, or threaten any of our employees, mentors, or agents engaged in providing any portion of the Services to you.
- Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
- Copy or adapt the Services' software.
- Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
- Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavour or commercial enterprise.
- Use the Services to advertise or offer to sell goods and services.
- Sell or otherwise transfer your profile or subscription.
In addition, you specifically agree not to:
- Record, screenshot, or distribute session content without prior written consent from us and from any mentor or staff member involved.
- Attempt to contact or engage Vernoli Academy mentors privately outside the Services, or solicit mentors to provide services privately outside the platform, during the term of your subscription and for 12 months after its termination.
- Share account credentials or allow any individual other than the named student to attend sessions.
- Engage in conduct that is inappropriate, harmful, abusive, discriminatory, or contrary to safeguarding norms when interacting with mentors or staff.
- Use the Services, session content, or materials to train or develop machine learning or artificial intelligence models.
9. User Generated Contributions
The Services may provide you with the opportunity to create, submit, post, display, transmit, or share content and materials with us through the Services, including but not limited to text, code, projects, written work, or other materials (collectively, "Contributions"). Contributions are shared as part of the mentoring relationship and are not made publicly available unless we have separately obtained written consent from the parent or legal guardian.
When you create or make available any Contributions, you represent and warrant that:
- The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights of any third party.
- You are the creator and owner of, or have the necessary licences, rights, consents, releases, and permissions to use and to authorise us and the Services to use your Contributions for the purposes described.
- Your Contributions are not false, inaccurate, or misleading.
- Your Contributions are not unsolicited or unauthorised advertising, promotional materials, or other forms of solicitation.
- Your Contributions are not obscene, lewd, lascivious, violent, harassing, libellous, slanderous, or otherwise objectionable.
- Your Contributions do not violate any applicable law, regulation, or rule.
- Your Contributions do not violate the privacy or publicity rights of any third party.
Any use of the Services in violation of the foregoing violates these Legal Terms and may result in, among other things, termination or suspension of your rights to use the Services.
10. Contribution Licence
Student Work — code, projects, written work, datasets, and portfolio pieces created by the student — remains the student's property. We claim no ownership over Student Work.
By submitting Contributions to the Services, you grant us a limited, non-exclusive, royalty-free licence to access, store, review, and discuss the Contributions solely for the purpose of delivering the mentoring service. With separate written consent from the parent or legal guardian, we may also use Contributions in anonymised form for marketing or educational examples.
You and the Services agree that we may access, store, process, and use any information and personal data that you provide and your choices (including settings) in accordance with our Privacy Policy.
By submitting suggestions or other feedback regarding the Services, you agree that we can use and share such feedback for any purpose without compensation to you.
11. Services Management
We reserve the right, but not the obligation, to:
- monitor the Services for violations of these Legal Terms;
- take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms;
- in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof;
- in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and
- otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.
12. Privacy Policy
We care about data privacy and security. Please review our Privacy Policy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms.
13. Copyright Infringements
We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately notify us using the contact information provided below. Please include in your notification:
- (a) identification of the copyrighted work claimed to have been infringed;
- (b) identification of the material that is claimed to be infringing and where it is located on the Services;
- (c) your contact information (name, address, telephone number, email);
- (d) a statement that you have a good faith belief that the use is not authorised by the copyright owner; and
- (e) a statement, made under penalty of perjury, that the information provided is accurate and that you are authorised to act on behalf of the copyright owner.
Send copyright notices to: hello@vernoli.com.
14. Term and Termination
These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION.
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party.
15. Modifications and Interruptions
We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services, except as required by applicable consumer protection law.
We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services, except where such liability cannot be excluded by law.
16. Governing Law
These Legal Terms shall be governed by and construed in accordance with the laws of England and Wales. Safoan Miah trading as Vernoli Academy and yourself irrevocably consent that the courts of England and Wales shall have non-exclusive jurisdiction to resolve any dispute which may arise in connection with these Legal Terms, subject to your statutory rights as a consumer to bring proceedings in the courts of your country of residence.
17. Dispute Resolution
Informal negotiations
To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a "Dispute" and collectively, the "Disputes") brought by either you or us (individually, a "Party" and collectively, the "Parties"), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least 30 days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.
Binding arbitration
Any dispute arising out of or in connection with these Legal Terms, including any question regarding its existence, validity, or termination, may, with the consent of both Parties, be referred to and finally resolved by arbitration in London, England, in the English language, under the laws of England and Wales. Nothing in this section prevents a consumer from exercising their statutory right to bring proceedings before a court of competent jurisdiction, including the Small Claims Court.
Restrictions
The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public.
Exceptions
The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration:
- (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party;
- (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorised use;
- (c) any claim for injunctive relief; and
- (d) any claim that a consumer is entitled to bring before a court of competent jurisdiction under applicable consumer protection law.
18. Corrections
There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.
19. Disclaimer
THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE DO NOT GUARANTEE ANY SPECIFIC EDUCATIONAL OUTCOME, INCLUDING BUT NOT LIMITED TO ADMISSION TO ANY PARTICULAR UNIVERSITY, ACHIEVEMENT OF ANY SPECIFIC GRADE, RECEIPT OF ANY SCHOLARSHIP, EMPLOYMENT OFFER, OR COMPETITION RESULT. OUTCOMES DEPEND ON MANY FACTORS OUTSIDE OUR CONTROL.
NOTHING IN THIS DISCLAIMER LIMITS OR EXCLUDES OUR LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, FRAUD, OR ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER ENGLISH LAW, INCLUDING STATUTORY RIGHTS GRANTED TO CONSUMERS.
20. Limitations of Liability
IN NO EVENT WILL WE OR OUR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTHS PRIOR TO ANY CAUSE OF ACTION ARISING.
ANY CLAIM AGAINST US MUST BE BROUGHT WITHIN SIX (6) MONTHS OF THE DATE THE CAUSE OF ACTION AROSE, OR IT WILL BE PERMANENTLY BARRED, EXCEPT WHERE A LONGER PERIOD IS REQUIRED BY APPLICABLE LAW.
NOTHING IN THESE LIMITATIONS LIMITS OR EXCLUDES OUR LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, FRAUD OR FRAUDULENT MISREPRESENTATION, OR ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER ENGLISH LAW, INCLUDING STATUTORY RIGHTS GRANTED TO CONSUMERS UNDER THE CONSUMER RIGHTS ACT 2015.
21. Indemnification
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, mentors, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable legal fees and expenses, made by any third party due to or arising out of:
- your use of the Services;
- breach of these Legal Terms;
- any breach of your representations and warranties set forth in these Legal Terms;
- your violation of the rights of a third party, including but not limited to intellectual property rights; or
- any overt harmful act toward any other user of the Services with whom you connected via the Services.
22. User Data
We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, except where such loss or corruption results from our negligence or breach of these Legal Terms.
23. Electronic Communications, Transactions, and Signatures
Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing.
YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES.
24. Additional Provisions Specific to Vernoli Academy
24.1 No guarantee of outcomes
Vernoli Academy provides mentorship and guidance to support students in developing their skills and pursuing their goals. We do not guarantee any specific outcome, including but not limited to admission to any particular university, achievement of any specific grade, receipt of any scholarship, employment offer, or competition result. Outcomes depend on many factors outside our control, including the student's own effort, choices, and circumstances.
24.2 Mentor assignment and changes
We endeavour to match each student with a mentor whose expertise and approach fit their needs. We reserve the right to change a student's assigned mentor where reasonably necessary, including but not limited to mentor unavailability, illness, or departure from the platform. Where a mentor change is required, we will use reasonable efforts to provide a suitable replacement of equivalent experience.
24.3 Right to suspend or terminate for safeguarding reasons
We reserve the right to suspend or terminate the service immediately, without refund for sessions already delivered, where a student or parent engages in conduct that is abusive, harassing, discriminatory, or otherwise inappropriate towards mentors or staff, or where we reasonably believe continued provision of the service would be contrary to safeguarding principles or the wellbeing of those involved.
24.4 Session scheduling and attendance
Sessions are scheduled in advance via the booking system. Students are expected to attend at the scheduled time. Sessions missed or cancelled by the student with less than 24 hours' notice will not be rescheduled or refunded. Sessions cancelled by the mentor will be rescheduled at a mutually convenient time at no additional charge.
24.5 Direct engagement with mentors
Parents and students agree not to engage Vernoli Academy mentors privately or outside the platform for paid or unpaid mentoring services during the term of their subscription and for 12 months after its termination. This restriction exists to protect the integrity of our service and the relationships between mentors and the platform.
24.6 Approved communication channels
All scheduled mentoring takes place through the platform's video sessions. Outside of scheduled sessions, communication between Vernoli Academy and the parent or student may take place via email, SMS, iMessage, or WhatsApp, depending on the channel chosen by the parent at the start of the engagement.
Where the student is under 18, the parent will be included on (or have visibility of) all communications between Vernoli Academy and the student outside of scheduled sessions. Communication with a student under 18 will not take place through any channel without the parent's prior knowledge and consent.
Mentors will not initiate contact with students through personal social media accounts (for example Instagram, Snapchat, TikTok, personal Discord, or similar), and will not engage in private one-to-one communication with a student through any channel without parental awareness.
25. Miscellaneous
These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services.
26. Contact Us
In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:
Safoan Miah, trading as Vernoli Academy
hello@vernoli.com
For specific matters, please use the appropriate alias:
- General enquiries: hello@vernoli.com
- Billing and subscriptions: billing@vernoli.com
- Privacy and data requests: privacy@vernoli.com
- Safeguarding concerns: safeguarding@vernoli.com